Peak Performance MD Joins NZVBG Management Committee

 Linley Watson, Managing Director of Peak Performance International has joined the management committee for the New Zealand Victoria Business Group (NZVBG).

NZVBG is the peak body connecting New Zealand and Victorian business leaders. Established in 2007, the Group facilitates one-on-one high-level relationships and business connections between influential people on both sides of the Tasman.

“New Zealand and Victoria are each other’s number one export destination, so creating connections and sharing experiences to help foster business expansion between the two places is important,” says Watson.

“Linley’s Australasian business experience and former role as chapter leader for Kea (Kiwi Expat Association) in Melbourne make her an ideal fit for NZVBG. We are delighted that she has come on board to help make the Group an even more valuable resource for our members,” said Kerry Osborne, Chairman, NZVBG.

 

PEAK PERFORMANCE PARTNERS WITH PULSE PROGRAMS AUSTRALASIA

Peak Performance is pleased to announce its alliance with Pulse Australasia to provide our clients with a means to more effectively measure, monitor and influence behaviours and performance across Boards, Executive / Management Teams and organisational culture.

The powerful Pulse methodology – a combination of reporting techniques, data output, data analytic methods and consultation procedures, together with regular ongoing feedback to individuals – is the only tool available that simultaneously tracks both individual and collective behaviour, and business performance.

“We’re excited by the Pulse methodology as we see it as the missing ingredient in embedding and measuring culture change,” said Linley Watson, Managing Director of Peak Performance International.

Specifically, when performance and behaviour are measured, monitored and reviewed on a continuous ongoing basis at regular intervals, a change in individual and organisational behaviour can be seen. By the third Pulse there is a 95% level of confidence that both self-correction and an increase in the desired behavioural outcome will occur.

Pulse programs can be configured to assess and monitor any factor a client deems necessary.  “It’s a powerful process that assists in changing behaviour toward those ‘signature behaviours’ favoured by the organisation,” said Linley.

“Pulse Australasia works only with selected trusted partners who can demonstrate superior knowledge and experience across those areas aligned with our value proposition.  Peak Performance has demonstrated they are a company of excellence, with significant experience and expertise along with practical, outcome based, evidenced successes. We are very proud to work with Peak Performance International as a delivery partner, a company we believe to be a leading people and culture firm of choice,” said Sue Jauncey, Managing Director, Pulse Australasia.

Find out more about Pulse Australasia Programs.

 

NEW CONFERENCE KEYNOTE AND WORKSHOP LAUNCHED

Due to the outstanding feedback from our recent AmCham breakfast tutorial, Peak Performance has launched a new keynote conference presentation and series of workshops – 7 Keys to Creating a Customer Centric Culture.

According to Lead Facilitator Deborah Truter, most organisations have a core value statement about their customers, yet many pay lip service to it. “These sessions outline how leaders can create an organisational culture that puts the customer at the heart of everything they do, so they can stand out from their competitors and ultimately make their customers and their business more successful,” she said.

Centred around the customer, the “7 Keys” content is easily tailored for different organisations and delivery formats and features Peak Performance’s proven CULTURE model that leaders can use to drive and embed culture change.

Contact us for more information.

 

Creating a Customer Centric Culture

Peak Performance will be delivering an AmCham breakfast tutorial on "Creating a Customer Centric Culture" in Melbourne on 29 February 2012. Aimed at every leader in any business that has customers, this workshop will outline how you can create an organisational culture that puts the customer at the heart of everything you do, so you can stand out from your competitors and make more money.

Visit American Chamber of Commerce for more information and to register.

 

Grow your business by turning your customers into believers

Dr Ian Brooks, best-selling author, keynote speaker and Peak Performance partner has launched his new book “Believers” which incorporates 55 columns he has written on Customer Excellence for NZ Business magazine over the past five years.

“The best way to grow a business is to turn customers into ‘believers’ as they buy more, they are loyal and they are great advocates,” said Brooks.

“What I like about the book is that it’s an easy read, ideal ‘in-flight entertainment’ or for those few minutes you sometimes have on the train or in between meetings. Its two page articles cut to the chase with practical tips and lessons to be learned about how you can turn customers into believers. In true Brooks style they are provocative and challenging,” said Linley Watson, managing director or Peak Performance International.

Dr Ian Brooks is one of Australasia’s leading experts on business management and customer care. He is a former clinical psychologist with more than 35 years business management experience. Ian has consulted to public and private organisations in every sector in Australasia and North America and he has written 16 books on business management, many of them bestsellers.

Peak Performance has partnered with Ian Brooks since 2000 and are the only organisation endorsed to develop and deliver training based on his vast array of intellectual property. Find out more

 

Real Leaders step out in Melbourne

On 12 December more than 60 business leaders turned out to hear Ben Renshaw, director of Success Intelligence (U.K.) speak about “Real Leadership” at a special luncheon event presented by Peak Performance International and sponsored by InterContinental Melbourne The Rialto.

“We have been working with Ben for more than a decade and I am delighted that our customers and guests were finally able to see him in action for the first time in Melbourne. His inspirational messages and real life anecdotes, based on the work he does with leading organisations around the world, resonated equally well with senior leaders from a wide range of sectors including finance, health, media, professional services, distribution and hospitality,” said Linley Watson, managing director of Peak Performance International.

Feedback from attendees was very positive including.

  • “Thanks very much for the lunch function on Monday. It was most enjoyable and thought provoking.”
  • “Ben, thank you for the inspiring thoughts about leadership. You are an excellent speaker.”
  • “Thank you for yesterday; very nice way to start the week, pumped by Ben’s address!”
  • “Thanks so much for asking me to this - I really enjoyed Ben's presentation and also talking with him at our table. He has a very empowering simplicity and is a lot of fun.”
  • “One of my enduring images of the event is the engagement of the guests throughout, which I take as a measure of success.”

Renshaw will be back in Australia in the first half of 2012 to conduct a select number of in-house workshops on Real Leadership and SuperCoaching. To find out more, email  with Ben Renshaw as the title and visit our website http://www.peakperformance.com.au/Partners/#ben