Peak Performance has partnered with best-selling author, speaker and customer care expert Dr Ian Brooks since 2000. We are the only organisation endorsed to develop and deliver training based on his vast array of intellectual property.
Together we developed the Becoming Second to None training program based on Ian’s book Second to None: 6 Strategies for Creating Superior Customer Value. Customised versions of this program have been successfully implemented by a wide range of blue chip companies in Australia and New Zealand including:
- Bendigo and Adelaide Bank
- National Australia Bank
- Australian Administration Services
- Telecom New Zealand
- Bank of New Zealand
- Air New Zealand
- Vodafone New Zealand.
Ian’s simple formula for Value (V=B-C) is ‘etched on the brains’ of thousands of workshop participants and his core value strategies remain central to many of our sales and service programs today.
In Australia Ian has worked with clients such as ABnote, Austereo, Sensis, Hydro Tasmania, HSBC Bank, Tyco Healthcare, PPG Industries, SCA Hygiene, Dymocks, Merial, Professional Conference Organisers Association inc and Expertise Events.
He is Customer Care Advisor to Adairs, Sanity Entertainment, Dusk, Bras N Things, Diva, Lovisa and the Holiday Coast Credit Union.
Based in London, Ben Renshaw has been a Peak Performance partner for over a decade. His work in building high performance, success-focussed cultures has brought him international acclaim.
Ben coaches leaders around the world on bringing out the best in people, and has designed and delivered innovative leadership programs for clients such as BAA, BAE Systems, Barclays Capital, BT, Cadbury, Coca Cola, KPMG, M&S, Rolls Royce, Sainsbury’s, Shell, Virgin Media, Unilever and Zurich.
Ben’s Australasian clients include InterContinental Hotels Group, Allen & Overy, ASB Bank, AA Insurance, Auckland City Council. He is regularly in the Asia Pacific region and has worked in America, Asia-Pacific, Europe and the Middle East.
He is known for his highly engaging and authentic style and delivers a bespoke event for each client. Ben has also been a spokesperson for many national campaigns on happiness, wellbeing and relationships, and has received extensive press coverage in the UK.
Success Intelligence (S.I) has been hailed as one of the most effective coaching programs in the world. As co-director, Ben offers inspirational keynotes, training programs, coaching experiences and other media based on four types of intelligence:1) PQ - the energy of success; 2) IQ - the psychology of success, 3) EQ - the heart of success; and 4) SQ - the vision of success.
The Happiness Project was famously tested by independent scientists for a BBC documentary called How to be Happy, now shown in 16 countries to over 30 million viewers. The Happiness Project team presents an annual program of talks and seminars including their signature event: an 8-week happiness course and a 5-day certified training program called Coaching Happiness. Ben has given many presentations to the U.K.’s National Health Service and various charities on the principles and practices of The Happiness Project.
Ben has written six books that have been translated into 10 languages including Successful But Something Missing and Balancing Work & Life, co-authored with Dr Robert Holden. His latest book SuperCoaching, written with Graham Alexander is the definitive guide to the philosophy, methodology and application of coaching.
To find out more visit www.benrenshaw.com. To discuss what Ben Renshaw can do for your organisation