Resources

News, events and articles from Peak Performance International.

Articles

Culture articles

• Managing corporate cultural change (PDF)
• Cultural capital a fundamental driver of performance (PDF)
• The importance of values in building a high performance culture (PDF)
• The global innovation 1000 – why culture is key (PDF)

Sales articles 

• The 12 sales trends for 2012 – Smart Company website
• Doesn’t it always come down to price? (PDF) 
• Six things to do when your prospects say your price is too high (PDF)
• How sales is totally different than 10 years ago: RIP the sales funnel

Service articles

• Senior executives want to improve customer experience and cut costs – Computer Weekly
• 2011 service industry outlook (PDF)
• 19 steps for creating an inspirational customer experience (PDF) 
• Advocacy drives growth(PDF)
• 14 questions to ask when building a service culture (PDF)

Leadership articles

• Building a high performance organisation to withstand turbulent times (PDF)
• McKinsey survey – Moving women to the top (PDF)
• Why global leaders succeed and fail – Chally leadership study (PDF)
• The 50 Most Influential Management gurus – Harvard Business Review

M&A articles

• Corporate Culture – the “X factor” in Merger Success and Failure (PDF) 
• Addressing Culture, Communication & Customer Integration Issues to Avoid M&A Failure (PDF) 
• M & A culture integration – The value add for advisors' clients both pre and post completion (PDF)
• Planning for a successful merger or acquisition: lessons from an Australian study (PDF) 
• The top 10 M&A fallacies and self deceptions (PDF)

Interviews

• View Ian Brooks videos on YouTube
• Interview with Michael Malone, CEO iinet – Boardroom Radio

Events

Creating a customer centric culture

Peak Performance will be delivering an AmCham breakfast tutorial on "Creating a Customer Centric Culture" in Melbourne on 29 February 2012. Aimed at every leader in any business that has customers, this workshop will outline how you can create an organisational culture that puts the customer at the heart of everything you do, so you can stand out from your competitors and make more money.
Visit American Chamber of Commerce for more information and to register.

Real leadership – inspiration for the way ahead
12 December 2011, 12pm – 2.30pm
Peak Performance International in association with InterContinental Melbourne The Rialto invites you to an exclusive keynote presentation and luncheon with internationally acclaimed speaker, trainer, executive coach and author, Ben Renshaw – Director of Success Intelligence (London). Read the event programme (PDF)

Links

The 50 Most Influential Management gurus – Harvard Business Review