At Peak Performance we practise what we preach and instinctively find new ways to exceed our clients’ expectations. Here is some feedback from our clients.
“Peak Performance has worked with us to develop a change programme to help bring our ‘obsession for customers’ to life in our organisation. We took over 1,200 Vodafone people on a journey to learn new tools and ways to contribute to a step change in the experiences for our customers. Leaders were engaged in two targeted workshops to enable them to support their teams and lead wider organisational change.
“The programme workshops set the foundations for change and the learnings are now being reinforced through targeted activity within groups and training programmes. The Customer Obsessed workshops have supported a wave of change that is evident in the customer conversations, language and leader routines that place our customers in the core of our thinking. Our experience with the Peak Performance team has been a positive and successful start on a continuing journey. We highly recommend Peak Performance as a learning partner.”
K. Moore - Director of Service
“Peak Performance worked closely with senior managers and our learning and development team to design, develop and facilitate a customised program that we named Being the Bendigo – Creating The Bendigo Buying Environment. BEing the Bendigo is a core component of our Retail sales and service strategy.
“Our experience of working with Peak Performance has been extremely positive. The National rollout has been successfully completed. Workshop reviews indicated a high level of approval and acceptance by participants. Objectives have been met with relevant branch surveys indicating positive improvement in sales, customer service and product delivery performance.
“Examples of results reported from State Managers include a lift in the confidence of our people to engage in relevant financial conversations, improvements in mystery shopping ratings, and an increase in the number of product relationships per customer. We believe that Peak Performance has contributed to the success of our people and ultimately the success of our customers, the communities we serve and the Bank.”
A. Stagg - Senior Manager Culture and Leadership Development
“Since our introduction to Peak Performance they have demonstrated professionalism, commitment, accountability and delivery of outstanding course material within the specified timeframes.
Peak Performance facilitators have a broad range of experience across a number of industries which enables instant connection with our employees. Most importantly they provide tailored and flexible training programs aligned to our business outcomes.
The feedback from our business leaders and our employees has been extremely positive. So much so that it has raised the bar on what we expected from training delivery. The Peak Performance team has set a new benchmark from which we measure our internal trainers and any other Training Providers we use."
F. Yale - Head of Human Resources
"Peak Performance provides conversational based development delivered in a “short, sharp and punchy” way so leaders can learn from each other in a facilitated environment. Suncorp engaged Peak Performance to help around 2500 leaders with day to day leadership challenges in the fast paced business environment they operate in. While in my role as Leadership & Engagement Strategy Manager, Peak Performance facilitators successfully delivered almost 300 half day workshops providing leaders with the ability and the tools to take key learnings and apply them immediately back in their roles. I would recommend Peak Performance and happily engage them again in the future."
"We decided to use Peak Performance and the Cultural Transformation Tool because Linley and Sally-Anne impressed us with their knowlege of culture and the tool itself; they were extremely responsive throughout the tender process; they were flexible in their approach; their passion and experience meant they could demonstrate why CTT was superior to other tools; it was a simple and quick tool for our people to use; they had the credibility and presence to work with our senior leaders and their proposal represented value for money.
Since we signed the contract, the qualities we were impressed with above have continued. They really care about the outcome for our business and about how they can best support us to achieve our objectives."
M. Ring - Global Director Learning & OD
“What makes Peak Performance stand out above many consultants that I have come into contact with, is their genuine concern to make us successful. The team all have an incredible enthusiasm, and have all taken the time to learn the intricacies of our business which builds their credibility as facilitators for what can be a very critical audience.”
H. Shuttleworth - Training Development Manager, Customer Services
“Peak Performance are committed partners and advocates. In developing and delivering our Creating Superior Value workshops they have proven to be extremely flexible, responsive to our needs and continually look to rise to the next level of performance with new content and approaches. Peak Performance established a sound understanding of our business and the facilitators have consistently been of a high calibre with extensive business, customer and facilitation experience.”
P. Mortiboy - General Manager Consumer and Small Business
“We chose Peak Performance and a customised version of their Second to None program because of the clear and relevant values of the program. These values were easily applied to each individual’s everyday responsibilities which in turn fostered positive attitudinal and behavioural interactions resulting in people feeling empowered and inspired to be more proactive and accountable for their results.”
P. Perla - Sales Support Manager
“I have found the Second to None program content to be of excellent value and have thoroughly enjoyed my involvement with Peak Performance. It has made an impact to our business and I would not hesitate to recommend Peak Performance to any individual or business that wishes to explore how to maximize superior customer value.”
R. Jarrett - Regional Manager
“The feedback has been overwhelmingly positive, demonstrating clear value is being provided to enable Bankers to capably and confidently engage with customers in challenging conversations. Given the significant experience of many Bankers participating in the Workshops it is particularly pleasing the course content and delivery has further developed their professional capability.”
D. Morris - Sales Leader Business Banking
"Richard was very well received and participants found he was knowledgeable, engaging and able to keep the momentum of the day. As for the content, all agree that what they covered was very helpful. Overall I am extremely happy with the workshop."
T. Hollis - Management Support
"Working with Peak Performance is a pleasure. They have provided us with the tools necessary to make ‘Creating Superior Value’ work for us and our customers. The material was very well researched and related appropriately to what Yellow Pages want to achieve long term as well as considering what short term gains we can make. The participants felt that the training was very different from any of the other training that they have completed within our company previously and found it inspirational for both work and their personal lives.”
B. Keating - Customer Support Manager
“The program has certainly brought the different areas of People and Culture together and I believe it has also played a major part in us achieving our goals this year.”
D. Belk - Head of People Advisory Centre
“I would just like to once again thank you for the workshop yesterday and the very positive and enthusiastic manner in which you facilitated. I have already obtained direct feedback from all attendees (separate to their formal feedback evaluation forms submitted) with all providing very positive feedback and providing their full commitment to putting the theory into practice. We will now monitor subsequent results very closely”.
R Newland - Senior Business Banking Manager
“ … Attendees were expertly guided through the process by the facilitator who proved herself to be an innovative and professional facilitator. We largely credit the success of this programme to the enthusiasm to learn and develop that she inspired in our potential leaders. I have no hesitation in recommending Peak Performance and look forward to the opportunity to work with the team again.”
R. Bell - Human Resource Development Manager
“The Company has transformed itself in a way of which I am proud. The course has taught us how to perform in a manner second to none. Thank you for helping us achieve this and steering us towards our goals. We have achieved far more than I first anticipated and the best part is that it has been fast, fun and easy once you started the ball rolling.”
P. Abraham - Business Manager
“I asked for some training that involved improving customer service and communication, Peak Performance delivered and exceeded my expectations. Thank you for organising and executing a wonderful and extremely valuable course. A truly memorable experience and I would recommend anyone to use your totally professional service, skills and knowledge anytime.”N. Fraser - Support Manager
“We felt that Second to None was brilliant and your facilitator did an outstanding job. We are very encouraged by the program and believe it will make a substantial contribution towards Fidelity Life’s goals and strategies.”
R. Norris - General Manager, Services and Systems
"Thank you for conducting a great workshop for our team… I particularly enjoyed your presentation style and enthusiasm throughout the two days. I was also impresses with your preparation work and effort made to customise the course so we dealt with the real issues facing our business I have observed a shift in people’s behaviour particularly within our operations team."
G. Byrom - Business Manager
"The coaching clinic has helped us achieve some amazing things. Each one of us came away honestly reviewing our own part in our current team culture. Each member of my team (myself included) has come back with renewed faith in our respective talents and there is a fantastic feeling of camaraderie that did not exist prior to the clinic. This clinic was our “wake up” call and was the tonic we needed to face reality and start building truly powerful relationships. We have some way to go but last week was the first big step in building a great new company and an awesome management team.”
C. Curtin - General Manager
“Following the programme we have experienced cultural change in the area of service delivery that has exceeded our expectations. The material contained in the 10 Steps programme has proved to be appropriate for management level and easily adapted to our organisation’s needs.”
M. Ross - Human Resources Manager