How to turn customers into BELIEVERS

Peak Performance partner Dr Ian Brooks recently launched his new book "Believers" which incorporates 55 columns he has written on Customer Excellence for NZ Business magazine over the past five years.

What I like about the book is that it's an easy read, ideal 'inflight entertainment' or for those few minutes you sometimes have on the train or in between meetings. It's organised into six sections with a series of two page articles that cut to the chase with practical tips and lessons to be learned about how you can turn customers into believers. You might want to check it out at his website
Tags: customer service  

Posted: Friday 16 December 2011

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