Our Clients

Air New Zealand
ASB Bank
AA Insurance
Auckland City Council
American International Assurance
American International Group
Australian Administration Services (AAS) 
Bendigo Bank
Bendigo and Adelaide Bank
Beca
Bank of New Zealand
Babcock New Zealand
Citywide
CP Ships
DHL
Electrix
Fisher Paykel Finance
Fidelity Life Assurance
Foodstuffs
GDC Communications

Inland Revenue Department
Link Market Services
Manukau City Council
Moore Business Systems
Myer
National Australia Bank (nab)
North Shore City Council
Orica Adhesives and Resins
Orlando Wyndham Group
PriceWaterhouseCoopers
Sensis
Sitel
Strategic Purchasing
Telstra Clear Communications
Telecom New Zealand
The Radio Bureau
University of Auckland
Vodafone
Yellow Pages

Client Requirements

Peak Performance has the experience, expertise and flexibility to address your challenges at the team or organisational level. Whether you need to lift the performance of your business unit's sales team, develop leadership capability across the Group, or maybe even increase the number of customers who are promoters as part of a global initiative, Peak Performance will customise a solution to transform your business objectives into results.

These requirements have been noted from our references and are examples of what some of our clients wanted from Peak Performance, or what they wanted to achieve in their business:

• Become more customer focused and customer driven.
• Our people to take a higher level of responsibility and ownership for their actions and the outcomes delivered to our customers
• Develop and deliver a program to our frontline staff and it must support the vision, mission and values
• A partner who would listen to our requirements and add their expertise
• Prepare our managers to effectively communicate the change process and demonstrate positive leadership skills to staff – with confidence
• Communicate new direction of the business, why we are changing, vision and values to the frontline, re-ignite our passion for customer service
• A wake up call to face reality and start building truly powerful relationships
• Lift performance for our team to make a growing contribution toward the evolution and continuing success of the business
• Improve customer service and communication
• Bring my team together so we could build some much needed rapport and team culture
• Happy people – managers, team leaders, agents and specialists to find satisfaction in their work and in themselves
• Broadening and deepening all the workforce's understanding of internal and external customers
• Explore how to maximise superior customer value
• Hold my head up high and say we are the talk of the town as we are second to none in all that we do
• Give all team members greater confidence and effectiveness in interacting with both people inside the company and more importantly customers
• Improve our share of wallet and translate our service excellence into sales
• Develop a customer obsessed organisational culture
• Lift our Net Promoter Score and improve other customer metrics

Contact us now to discuss your requirements.