Creating a Customer Centric Culture

Peak Performance will be delivering an AmCham breakfast tutorial on "Creating a Customer Centric Culture" in Melbourne on 29 February 2012. Aimed at every leader in any business that has customers, this workshop will outline how you can create an organisational culture that puts the customer at the heart of everything you do, so you can stand out from your competitors and make more money.

Visit American Chamber of Commerce for more information and to register.

Grow your business by turning your customers into believers

Dr Ian Brooks, best-selling author, keynote speaker and Peak Performance partner has launched his new book “Believers” which incorporates 55 columns he has written on Customer Excellence for NZ Business magazine over the past five years.

“The best way to grow a business is to turn customers into ‘believers’ as they buy more, they are loyal and they are great advocates,” said Brooks.

“What I like about the book is that it’s an easy read, ideal ‘in-flight entertainment’ or for those few minutes you sometimes have on the train or in between meetings. Its two page articles cut to the chase with practical tips and lessons to be learned about how you can turn customers into believers. In true Brooks style they are provocative and challenging,” said Linley Watson, managing director or Peak Performance International.

Dr Ian Brooks is one of Australasia’s leading experts on business management and customer care. He is a former clinical psychologist with more than 35 years business management experience. Ian has consulted to public and private organisations in every sector in Australasia and North America and he has written 16 books on business management, many of them bestsellers.

Peak Performance has partnered with Ian Brooks since 2000 and are the only organisation endorsed to develop and deliver training based on his vast array of intellectual property. Find out more

Real Leaders step out in Melbourne

On 12 December more than 60 business leaders turned out to hear Ben Renshaw, director of Success Intelligence (U.K.) speak about “Real Leadership” at a special luncheon event presented by Peak Performance International and sponsored by InterContinental Melbourne The Rialto.

“We have been working with Ben for more than a decade and I am delighted that our customers and guests were finally able to see him in action for the first time in Melbourne. His inspirational messages and real life anecdotes, based on the work he does with leading organisations around the world, resonated equally well with senior leaders from a wide range of sectors including finance, health, media, professional services, distribution and hospitality,” said Linley Watson, managing director of Peak Performance International.

Feedback from attendees was very positive including.

“Thanks very much for the lunch function on Monday. It was most enjoyable and thought provoking.”
“Ben, thank you for the inspiring thoughts about leadership. You are an excellent speaker.”
“Thank you for yesterday; very nice way to start the week, pumped by Ben’s address!”
“Thanks so much for asking me to this - I really enjoyed Ben's presentation and also talking with him at our table. He has a very empowering simplicity and is a lot of fun.”
“One of my enduring images of the event is the engagement of the guests throughout, which I take as a measure of success.”

Renshaw will be back in Australia in the first half of 2012 to conduct a select number of in-house workshops on Real Leadership and SuperCoaching. To find out more, email with Ben Renshaw as the title and visit our website http://www.peakperformance.com.au/Partners/#ben