Testimonials

Outlined below are a selection of client comments taken from our reference letters.

Senior Manager Culture and Leadership Development, Bendigo Bank

“We believe that peak Performance has contributed to the success of our people and ultimately the success of our customers, the communities we serve and the Bank. Examples of results reported from State Managers include a lift in the confidence of our people to engage in relevant financial conversations, improvements in mystery shopping ratings, and an increase in the number of product relationships per customer.”

GM Consumer and Small Business, Telecom New Zealand

“Peak Performance are committed partners and advocates. In developing and delivering our Creating Superior Value workshops they have proven to be extremely flexible, responsive to our needs and continually look to rise to the next level of performance with new content and approaches. Peak Performance established a sound understanding of our business and the facilitators have consistently been of a high calibre with extensive business, customer and facilitation experience.”

Head of Human Resources, Link Group

“Since our introduction to Peak Performance they have demonstrated professionalism, commitment, accountability and delivery of outstanding course material within the specified timeframes. Peak Performance facilitators have a broad range of experience across a number of industries which enables instant connection with our employees. Most importantly they provide tailored and flexible training programs aligned to our business outcomes.”

Training Development Manager, Customer Services, Air New Zealand

“What makes Peak Performance stand out above many consultants that I have come into contact with, is their genuine concern to make us successful. The team all have an incredible enthusiasm, and have all taken the time to learn the intricacies of our business which builds their credibility as facilitators for what can be a very critical audience.”

Regional Manager, Bank of New Zealand

“I have found the Second to None program content to be of excellent value and have thoroughly enjoyed my involvement with Peak Performance. It has made an impact to our business and I would not hesitate to recommend Peak Performance to any individual or business that wishes to explore how to maximize superior customer value.”

Vice President & GM, American International Assurance

“In our continuing search for excellence and ‘second to none’ service levels, Peak Performance have played crucial roles in bringing the level of success which AIA enjoys today in New Zealand. Their contribution to date is greatly appreciated by management and staff, and we look forward to further high quality input to facilitate further growth and development in the future.”

Head of Human Resources, Link Group

As our organisation has been going through a period of significant growth and change, these modules have prepared our managers to effectively communicate the change process and demonstrate positive leadership skills to staff - with confidence! The facilitators engage well with our business leaders and our employees and the feedback has been extremely positive. So much so that the Group MD has agreed funding for additional programs with Peak Performance.”

Customer Support Manager, Yellow Pages

“Working with Peak Performance is a pleasure. They have provided us with the tools necessary to make ‘Creating Superior Value’ work for us and our customers. The material was very well researched and related appropriately to what Yellow Pages want to achieve long term as well as considering what short term gains we can make. The participants felt that the training was very different from any of the other training that they have completed within our company previously and found it inspirational for both work and their personal lives.”

Head of People Advisory Centre, National Australia Bank

“...The program has certainly brought the different areas of People and Culture together and I believe it has also played a major part in us achieving our goals this year.”

Business Manager, Contship Containerlines

“...the Company has transformed itself in a way of which I am proud. The course has taught us how to perform in a manner second to none. Thank you for helping us achieve this and steering us towards our goals. We have achieved far more than I first anticipated and the best part is that it has been fast, fun and easy once you started the ball rolling.”

General Manager, Services and Systems, Fidelity Life

“We felt that Second to None was brilliant and your facilitator did an outstanding job. We are very encouraged by the program and believe it will make a substantial contribution towards Fidelity Life’s goals and strategies.”

Support Manager, Telecom New Zealand

“I asked for some training that involved improving customer service and communication, Peak Performance delivered and exceeded my expectations. Thank you for organising and executing a wonderful and extremely valuable course. A truly memorable experience and I would recommend anyone to use your totally professional service, skills and knowledge anytime.”

Business Manager, Orica Adhesives & Resins

"Thank you for conducting a great workshop for our team… I particularly enjoyed your presentation style and enthusiasm throughout the two days. I was also impresses with your preparation work and effort made to customise the course so we dealt with the real issues facing our business.
I have had several comments… and have observed a shift in people’s behaviour particularly within our operations team, who sometimes do not realise who the customer is."

General Manager, AA Insurance

"The coaching clinic has helped us achieve some amazing things. Each one of us came away honestly reviewing our own part in our current team culture. Each member of my team (myself included) has come back with renewed faith in our respective talents and there is a fantastic feeling of camaraderie that did not exist prior to the clinic.This clinic was our “wake up” call and was the tonic we needed to face reality and start building truly powerful relationships. We have some way to go but last week was the first big step in building a great new company and an awesome management team. Ben has made a huge difference to this organisation."