Connect the dots from culture to results
For more than 20 years, Peak Performance has been helping organisations like yours to succeed. Your leaders drive culture and culture underpins your people’s engagement and performance, both of which impact the customer experience. It's the connection between your people and your customers that ultimately drives bottom-line results.
Whatever your catalyst is for culture change, a customer-centric approach leads to increased internal and external customer advocacy and that is what builds your competitive advantage. It unifies your team and ensures that what they do and how they do it makes sense and creates value for all stakeholders.
Peak Performance culture change and culture integration solutions are often on a large scale, involving hundreds or thousands of people, from the Board to the frontline. Whatever you need, Peak Performance can help steer you through the whole culture change or M&A culture integration process.
Make the emotional connection to inspire success
We believe that sustainable business success comes from building the "heart and head" connections necessary for people to perform at their best. Beyond logical reason, it's emotional connection that inspires people to work together towards a common purpose and to live their values at work.
Values and emotions drive behaviour. How people feel when they're at work impacts their performance, their creativity, commitment and fulfilment.
We use The Emotional Culture Deck to understand the emotions at the heart of your culture. It's a simple and engaging tool that stimulates conversations about how people want to feel (and how they don't want to feel) at work. These conversations are often the catalyst for change towards a more inclusive, authentic and empathetic employee experience and a culture where people thrive.
Beat the odds and make your M&A deal work
Decades of research shows that the majority of mergers and acquisitions fail to deliver the expected benefits and financial returns. Often because of avoidable people, culture and communication issues.
Whereas most M&A advisors are focused on the numbers, Peak Performance helps to balance the human side of the equation. We work to 'humanise the M&A process' by ensuring that people, culture and customers are at the forefront when making important due diligence and integration decisions. Peak Performance can help your leaders:
Avoid some of the common people and culture issues that cause distress and delays
Maintain business momentum especially in the key areas of sales and service
Lead your people effectively through the emotional journey of change
Reduce the risk of major culture clash
Speed up synergies that unlock the promises of the deal
Get your FREE book on M&A culture integration
Take a model approach to change
Culture change is a complex process—and it doesn’t happen overnight! The good news is that Peak Performance has developed a customer-centric CULTURE change framework to plan and guide progress, so it’s not so daunting. And we can help you every step of the way.
COMMUNICATE: Involve, inform and inspire through clear, consistent and constant communication.
UNDERSTAND: Clarify the 'big picture' so everyone understands the why, how, what and when, as well as the WIIFM!
LEAD: Lead people through the emotional stages of change.
TEAM: Get the right people in the right roles, working together as a team.
URGENCY: Create a bias for action and keep things moving forward.
REVISE THE PLAN: Keep track of progress and correct your course.
EMBED: Execute the plan, persevere until change sticks, then keep improving.