CUSTOMER CENTRIC
CULTURE CHANGE

Connect the dots from culture to results

 

Culture starts at the top. It’s a reflection of the beliefs, values and behaviours of your leaders – past and present, and how those attributes have shaped the way you do things in your workplace. Mostly it's a reflection of the behaviours that get rewarded, those that get reprimanded and those that get overlooked.
 

​For more than 20 years, Peak Performance has been helping organisations to succeed by making the connection between culture, strategy and bottom-line results. Starting with values, behaviours and emotions we join the dots between people, performance, purpose and profit.


Focused on creating value for all stakeholders, our customer-centric approach to culture development builds your culture advantage and drives better business results.

“I've had the opportunity to work with Peak Performance on a number of larger change programmes. If you are looking to help your organisation become more customer obsessed then this is the team that can help you achieve your goals.”

– Director of Service, Vodafone New Zealand

Take a model approach to change

Culture change is a complex process. That's why Peak Performance has developed a customer-centric CULTURE change framework to plan and guide your progress. Our experienced culture change consultants can help you to action each of the eight steps:

COMMUNICATE: Involve, inform and inspire through clear, consistent and constant communication. 

UNDERSTAND: Clarify the 'big picture' so everyone understands the why, how, what and when, as well as the WIIFM!

LEAD: Lead people through the emotional stages of change.

TEAM: Get the right people in the right roles, working together as a team.

URGENCY: Create a bias for action and keep things moving forward.   

REVISE THE PLAN: Keep track of progress and correct your course.

EMBED: Execute the plan, persevere until change sticks, then keep improving.

Model approach to change

Make the emotional connection to inspire success

 

Beyond logical reason, it's emotional connection that inspires your people to work together towards a common purpose and to live the values that underpin your culture. How people feel when they're at work impacts their performance, their creativity, commitment and fulfilment.

We use The Emotional Culture Deck to understand the emotions at the heart of your culture. It's a simple and engaging tool that stimulates conversations about how people want to feel (and how they don't want to feel) at work. These conversations are often the catalyst for change towards a more inclusive, authentic and empathetic employee experience and a positive workplace culture where everyone thrives.

 

Partner with Peak Performance to build the "heart and head" connections necessary for your people to perform at their best. 

​Peak Performance International is based in Melbourne with organisational culture change specialists, consultants, facilitators and coaches working throughout Australia and New Zealand.

For a confidential discussion.

Phone 1300 567 511
Mobile +61 (403) 149 220

Email info@peakperformance.com.au

Head Office

Level 19, 567 Collins Street

Melbourne, VIC 3000, Australia

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